Customer Care and Customer Service (CX)

About this programme

This course equips learners with practical skills to deliver exceptional customer service and create memorable customer experiences. It covers effective communication, customer relationship management, handling complaints, managing customer expectations, and building customer loyalty. Through real-world scenarios and practical exercises, participants will learn how to understand customer needs, improve customer satisfaction, handle challenging situations professionally, and deliver service excellence.

Entry requirements

• Open to motivated learners; no formal prior qualifications required.
• A reliable internet connection and a smartphone, tablet or computer for online study.